🔐 Ledger.com/start – New User FAQ

Welcome! If you're visiting Ledger.com/start, you're about to set up your Ledger hardware wallet (Nano S Plus, Nano X, or Stax) for the first time. This FAQ will guide you through everything you need to know to get started safely.

1. What is Ledger.com/start?

Ledger.com/start is the official onboarding portal for new Ledger wallet users. It helps you:

• Set up your hardware wallet
• Download Ledger Live (the official app)
• Secure your recovery phrase
• Learn best practices for crypto security

2. What is Ledger Live?

Ledger Live is the official desktop and mobile application for managing your Ledger device and crypto assets. It allows you to:

• Install apps for different cryptocurrencies
• Send, receive, and manage coins/tokens
• Stake crypto
• Buy/sell/swap assets via third-party partners
• Check your portfolio

Download Ledger Live only from the official site: 👉 ledger.com/start

3. What Ledger devices are supported?

Ledger Live and the setup process at ledger.com/start support:

• Ledger Nano S Plus
• Ledger Nano X
• Ledger Stax

Older Ledger Nano S devices are still supported but no longer manufactured.

4. What are the steps to set up my Ledger wallet?

1. Go to ledger.com/start
2. Download and install Ledger Live
3. Choose "Set up a new device"
4. Initialize your Ledger:
   • Select a PIN code
   • Write down your 24-word recovery phrase
5. Confirm your recovery phrase on the device
6. Install crypto apps via Ledger Live
7. Start managing your crypto securely

5. What is the recovery phrase?

Your recovery phrase is a 24-word backup that represents the keys to your crypto wallet. If your Ledger is lost, stolen, or damaged, the phrase is the only way to recover your funds.

• Never share it
• Never store it digitally
• Write it down on paper and store it securely offline

Ledger will never ask for it.

6. What if I lose my Ledger device?

As long as you have your 24-word recovery phrase, you can restore your wallet on:

• A new Ledger device
• Any BIP39-compatible wallet

If your phrase is lost and the device is damaged or wiped, your funds are unrecoverable.

7. How do I verify my device is genuine?

Ledger Live performs a genuine check during setup to confirm your device hasn't been tampered with.

✅ Always:

• Buy from ledger.com or authorized resellers
• Avoid third-party marketplaces (eBay, Craigslist, etc.)

8. How do I install apps for different cryptocurrencies?

In Ledger Live:

1. Go to "My Ledger"
2. Connect and unlock your device
3. Install apps for supported coins (e.g., Bitcoin, Ethereum)

Each coin requires its own app installed on your device.

9. What coins and tokens does Ledger support?

Ledger supports over 5,500+ assets, including:

• Bitcoin (BTC)
• Ethereum (ETH) and all ERC-20 tokens
• Solana (SOL), Cardano (ADA), XRP, DOT, AVAX, and more

View the full list: ledger.com/supported-crypto-assets

10. What if I already have a recovery phrase from another wallet?

You can restore an existing wallet on your Ledger device by selecting "Restore from recovery phrase" during setup. Make sure the phrase is 24 words and BIP39-compatible.

11. Is it safe to use Ledger with DeFi and NFTs?

Yes — through integrations like:

• MetaMask (Ethereum and EVM-compatible chains)
• Ledger Live Discover section (for DeFi, staking, NFTs)

Your private keys always stay on the device, even when interacting with dApps.

12. Can I use Ledger on mobile?

Yes:

• Nano X and Ledger Stax support Bluetooth for mobile use.
• Nano S Plus requires a USB connection (mobile support limited).

Use the Ledger Live mobile app (available on iOS and Android).

13. How often should I update Ledger Live and my device firmware?

Always keep both up to date to:

• Access new features
• Get security patches
• Ensure coin support

Ledger Live will notify you when updates are available.

14. How do I protect myself from scams or phishing?

• Only visit: https://www.ledger.com/start
• Never enter your 24-word phrase into any website, app, or email
• Be cautious of fake Ledger Live apps on app stores or fake support agents

15. Where can I get help if I'm stuck?

Official support channels:

• 🛠️ Ledger Help Center
• 🎓 Ledger Academy
• 📩 Submit a support request
• 🧑‍🤝‍🧑 Ledger Community

16. What are common mistakes to avoid during setup?

❌ Buying devices from unauthorized sources ❌ Storing your recovery phrase digitally (photos, cloud, email) ❌ Entering your recovery phrase into a website ❌ Skipping firmware updates ❌ Using fake versions of Ledger Live

✅ Final Tip:

Always verify you’re using the correct URL: 🔒 https://www.ledger.com/start And download Ledger Live only from official sources.